1. Our Commitment to Your Privacy
At Inner Compass, we understand that your privacy is fundamental to the trust required for transformative coaching. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website (orenknaan.com) and coaching services.
2. Information We Collect
Information You Provide Directly
Name, email address, phone number, location
Processed securely via PayPal (we don't store card details)
Intake forms, assessments, goals, session notes
Emails, WhatsApp messages, feedback, testimonials
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Location Data: Approximate location based on IP address
- Cookie Data: Preferences, session information, analytics
3. How We Use Your Information
Service Delivery
- Provide coaching services tailored to your needs
- Schedule and manage appointments
- Send session preparation and follow-up materials
- Provide WhatsApp support between sessions
Communication
- Respond to your inquiries and requests
- Send appointment reminders and confirmations
- Share relevant resources and insights
- Send newsletters (only with your consent)
Improvement
- Enhance our coaching methodologies
- Personalize your experience
- Analyze usage patterns to improve our website
- Develop new programs based on client needs
Legal & Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
- Maintain records for tax and accounting purposes
4. How We Share Your Information
Trusted Service Providers
We work with carefully selected partners who help us deliver our services:
Video conferencing for coaching sessions
Appointment scheduling and calendar management
Secure payment processing
Email marketing and automation
Other Disclosures
We may share information when:
- You provide explicit consent
- Required by law or legal process
- Necessary to protect rights and safety
- In connection with a business transfer (with notice to you)
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
6. How We Protect Your Data
We implement industry-standard security measures to protect your information:
SSL/TLS encryption for all data transmission
Limited access on a need-to-know basis
Protected servers with regular backups
Security patches and vulnerability assessments
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
You have important rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Deletion
Request removal of your personal data
Portability
Receive your data in a portable format
Opt-Out
Unsubscribe from marketing communications
Object
Object to certain processing activities
To exercise any of these rights, contact us at [email protected]
8. GDPR Compliance (European Users)
For users in the European Economic Area (EEA), we process your data based on:
EU residents have additional rights including the right to lodge a complaint with supervisory authorities.
9. CCPA Compliance (California Users)
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we don't sell your data)
- Right to Non-Discrimination: Equal service regardless of exercising privacy rights
10. Data Retention
We retain your information only as long as necessary:
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it immediately.
If you believe we have information from or about a child, please contact us at [email protected]
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
How We'll Notify You:
- Email notification for material changes
- Website banner for minor updates
- Updated "Last Modified" date at the top
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, requests, or concerns:
Your Privacy Matters
We're committed to protecting your privacy and handling your personal information with the utmost care and respect. Your trust is essential to our coaching relationship, and we take that responsibility seriously.